❓ Frequently Asked Questions
Answers to all questions about 111bd
From opening an account to withdrawing money via bKash — find direct answers to the most common questions about 111bd right here.
Whether you are new to 111bd or have been here a while, having questions is perfectly normal. On this page we have brought together the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, game rules, bonus terms and responsible gaming. If you do not find an answer, contact our 24/7 live chat support — our team is always ready to help in Bengali.
Account and Registration
Account-related questions
To open an account at 111bd, you only need an active mobile number and a password. The whole process is completed within just a few minutes. Provide accurate information during registration, as the same number will be required for payment verification. Each person may open only one account.
Yes. 111bd is for persons aged 21 and above only. Use of the platform by minors is strictly prohibited. We are committed to ensuring responsible gaming and reserve the right to verify age when necessary.
Click the "Forgot your password?" option on the login page. Enter your registered mobile number and an OTP will be sent to you. Use that code to set a new password. The whole process is completed within just a few minutes. If you have any trouble, contact us via 24/7 live chat.
No. Only one account per person is permitted at 111bd. Creating multiple accounts is a direct violation of our rules and may result in all accounts being permanently closed. This rule is strictly enforced to ensure fair play and a level environment for everyone.
Deposits and Withdrawals
Payment-related questions
At 111bd you can deposit money via bKash, Nagad, Rocket and direct bank transfer. The minimum deposit amount is ৳300 for all methods. When making a deposit, use the mobile number or details registered to your account so the process goes through smoothly.
Deposits via bKash are usually instant — in most cases the money is added to your 111bd wallet within a few seconds to 2 minutes. Bank transfers may take a little longer. If there is any issue, share your transaction ID in live chat.
The minimum withdrawal amount at 111bd is ৳1,000. Once all verification steps are complete, the money generally reaches your bKash, Nagad or Rocket number within 10 to 45 minutes. Bank transfers may take somewhat longer.
111bd does not normally charge any deposit or withdrawal fees itself. However, your mobile banking provider (bKash, Nagad, Rocket) may apply a small charge according to their own policies. Bank charges may apply for bank transfers. Contact live chat for more details.
You can cancel a request before the withdrawal process has started. Once the process has begun, cancellation is generally not possible. If you need to cancel quickly, contact live chat immediately — the team will help as much as they can.
Games and How to Play
Game-related questions
Log in to 111bd and go to the cricket section. There you will find a list of ongoing and upcoming BPL, IPL and other T20 matches. Click on the match of your choice and place bets on various options including match winner, top batsman or total runs. Make sure your balance is sufficient before placing a bet and confirm your bet before the match starts.
111bd offers games only from recognised and reliable providers (well-known companies such as PG Soft, Pragmatic Play and JILI). RTP (Return to Player) is the average percentage of total wagers that a game returns to players over the long term — it is not guaranteed in every session but is a mathematical average. All games are operated by a Random Number Generator (RNG).
Yes. 111bd is fully mobile-optimised. All slots, live casino and cricket betting can be enjoyed on any modern browser on both Android and iOS devices. There is no need to download a separate app — just open the site in your browser and log in.
Regular casino games (slots, virtual tables) are run by software. In live casino, a real dealer runs the game via video streaming and you participate in real time. It is much like the experience of a real casino. Both types of games are available at 111bd.
Dragon and Tiger is a simple card game. The dealer distributes one card each to two sides — Dragon and Tiger. The side with the higher card value wins. You can bet on either side or on a Tie (equal) outcome. The game is fast-paced and easy to understand.
Bonuses and Promotions
Bonus-related questions
New members at 111bd receive a 100% bonus on their first deposit — up to a maximum of ৳5,000. This means if you deposit ৳5,000, an additional ৳5,000 will be added as a bonus, and you can start playing with a total of ৳10,000. After creating your account, do not forget to select the bonus option at the time of your first deposit.
A wagering requirement is the condition specifying how many times you must bet before you can withdraw a bonus. 25x means you must place bets totalling 25 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 before the bonus funds can be withdrawn. See the terms and conditions page for full details.
The 111bd VIP programme has 5 levels — Bronze, Silver, Gold, Platinum and Diamond. Playing regularly and placing higher wagers allows you to move up to higher levels. Weekly cashback starts at 0.3% at Bronze and goes up to 1.5% at Diamond level. Additional special benefits are available at higher levels.
VIP members receive a percentage of their net losses back as cashback every week. Cashback is added to your wallet automatically. The maximum cashback available is 0.3% at Bronze level, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum and 1.5% at Diamond.
Yes. Apart from the welcome bonus, 111bd regularly offers various promotional offers and VIP cashback benefits. Special Eid, BPL or other seasonal offers also appear from time to time. To see the list of active offers, check the promotions page after logging in.
Security and Responsible Gaming
Security-related questions
Yes. 111bd uses SSL encryption technology to keep all your personal information and transactions secure. We never sell your information to third parties. Our servers follow up-to-date security protocols at all times and suspicious activity is monitored.
Change your password as quickly as possible and immediately contact us via live chat or email ([email protected]). Our support team will help secure your account promptly. Please do not share your password with anyone.
Yes. If you feel that gaming is getting out of your control, you can request self-exclusion or a temporary break. Contact us via live chat or at [email protected]. We prioritise responsible gaming and will help you set limits if needed.
111bd support is available 7 days a week, 24 hours a day via live chat. Full support is available in Bengali, so there is no language barrier. You can also contact us by email: [email protected]. Phone or WhatsApp support is not currently available.
Think of gaming as a form of entertainment, not a source of income. Set a fixed daily time and money limit and stick to it. Avoid the tendency to place more bets to try to recover money you have lost. If you feel that gaming is having a negative impact on your daily life, take a break and talk to us.
Still have questions?
Our Bengali-speaking support team is with you 24/7. Chat with us directly via live chat or log in and start playing.
Email: [email protected] • 24/7 Live Chat (in Bengali)